Resume – Pascha Protter

Skills

Quality engineering

Risk-based test planning, smoke, sanity and regression testing, cross-platform validation (web, iOS, Android, Apple Watch), accessibility, API, visual and resilience testing, third-party integrations

Automation & tooling

Playwright, mobile and web regression suites, CI-integrated validation, stable test IDs, test-data tooling, AI-assisted test generation and bug triage

Release leadership

Release quality gates, continuous delivery, App Store and Google Play, rollback planning, post-release monitoring, CodePush, LaunchDarkly, DORA metrics

Investigation & security

Escalation triage, root-cause analysis across frontend, backend and API, authorization and permission testing, security and privacy risk identification

Team enablement

Leading 9 QA engineers, onboarding and product documentation, mentoring in automation and investigation, monthly training for 100+ employees

Tools & languages

React, TypeScript, SQL, Cursor, Codex, Jira and Confluence, Postman, Grafana, New Relic, Firebase Crashlytics, GetDX

Education

Bachelor of Applied Computer Science
Dalhousie University

Certified Scrum Product Owner
Scrum Alliance

Community
Culture Steering Task Force and DEBI meetings at ABC Fitness, organizer of women in STEM panels

Recognition
ABC Club Excellence (2023), top 50 employees company-wide, Microsoft Diversity Scholarship (2017), Dean’s List at Dalhousie (2017–19), Team Canada at the U16 and U18 Outrigger World Championships

Experience

Lead QA (Staff-level scope)

ABC Trainerize (ABC Fitness) · 2024 – present

Classified as an engineer reporting directly to the VP of Engineering. I own the QA process and release quality for the entire engineering org: 12 development teams shipping web, iOS, Android and Apple Watch to 10M+ users.

Org-wide strategy

Designed the release process that moved 8 teams from weekly releases to continuous delivery, with automation gates, rollback planning and post-release monitoring.
Set the quality strategy for AI-powered product features, covering generated content, file uploads, permissions, feature flags and edge cases.

Technical standards

Evolved QA from manual validation into a quality engineering practice: Playwright and mobile suites in CI, stable test IDs, accessibility checks and release evidence packs.
Own iOS and Android releases, App Store and Google Play submissions, incidents and hotfixes, LaunchDarkly rollouts and DORA metrics.

Hands-on engineering

Contribute code across frontend, backend, API, CI and release tooling, including customer-facing defect fixes.
Build AI agents with Cursor and Codex for test generation, bug triage and engineering workflow automation.
Escalation point between Support, Product and Engineering; identified security and privacy risks in account-access and messaging workflows.

People & enablement

Lead and mentor 9 QA engineers in automation, investigation and safe code contributions.
Run monthly product training for 100+ employees and wrote the QA onboarding program.

Senior QA

ABC Trainerize (ABC Fitness) · 2023 – 2024

Expanded into automation, release readiness and mentoring, building regression coverage for high-touch product areas.
Led root-cause analysis on complex customer-impacting issues and built a defect process that restores critical issues in under 24 hours.
Named to ABC Club Excellence (2023), recognizing the top 50 employees company-wide for impact in my role and on company culture.

Junior QA, then QA Engineer

ABC Trainerize (ABC Fitness) · 2020 – 2023

Grew from functional testing and defect reporting into owning feature testing, regression coverage and cross-platform validation, working closely with developers and Support.

Web Developer & Accessibility Consultant

Self-employed · 2022 – present

Build WordPress eCommerce sites for small businesses and advise teams on accessibility and inclusive design.

Technical Expert

Apple Canada Retail · 2017 – 2020

Diagnosed and repaired Apple devices and translated technical issues into clear solutions for customers.

Selected projects

A closer look at some of the systems I’ve built.

A scalable QA automation practice

Moved QA beyond manual checks with mobile and web suites, stable test IDs, CI runs, accessibility checks, evidence reporting and clear failure-handling rules.

Playwright, CI/CD, test architecture

A faster, safer release process

Release classification, automation gates, ownership, rollback planning, staging validation and flake triage, so teams can ship on their own cadence.

Release engineering, risk management

Testing AI-powered features

Quality strategy for AI-generated content, file uploads, editing flows, permissions, prompt behaviour and edge cases.

AI testing, exploratory testing

Owning complex escalations

Reproducing customer problems, finding likely causes, bringing in the right owners, validating fixes and protecting against regression.

Incident triage, root-cause analysis

Better QA onboarding

Onboarding material that walks new QA engineers through the product’s core workflows, from messaging and workouts to nutrition and payments.

Teaching, documentation

Realistic test and demo data

Tooling that generates realistic content across development accounts, making testing and demos faster and more repeatable.

Developer tooling, automation